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City of Newport Beach - Development Services Program Plan
Development Services Program Plan - 1996

This assignment involved the preparation of a comprehensive program plan to improve the service and streamline development processing for the City of Newport Beach’s Community Development Department. The City’s newly formed Economic Advisory Board was seeking to improve service to the City’s business community including large and small developers and businesses. Interviews were conducted with all key Community Development Department staff, client Departments, City Council, Planning Commission and business leaders.

A strategic planning workshop was held with all key stakeholders to define the business of community development and to recommend modifications to the Department organizational structure to assist the economic growth of the community through pro-active market based development. Successful organizational modifications were made following the plan developed by the Community Development team.


"Peter Bucknam is extremely focused and energetic...His emphasis on client satisfaction and follow-up has resulted in a backlog of repeat business as well as new clients from word-of-mouth referrals. No stranger to technology, he eagerly tackles challenging projects to bring real-time solutions to various public agency clients."

Melanie Houk, Senior Counsel, Lennar Corporation