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City of Huntington Beach - Development Process Streamlining Program
Development Process Streamlining Program – 1994-2000
This work effort involved the development of a Development Process Streamlining Program for all City departments involved in the entitlement and processing of development projects in the City.  A Strategic Planning workshop was held in 1994, involving Department Head level professionals from the Community Development (Planning and Building), Public Works and Fire Departments to establish several Key Result Areas for Development Process Streamlining improvements. A Development Team concept was established including a Management Team of Department Heads, Mid-Management Team of Division-level professionals, and a Development Assistance Committee of working professionals to integrate a cohesive Development Services approach to providing fast track services to the residential, business and development communities of the City.  The group also developed a comprehensive Development Process Flow Chart, adaptable for future computer MIS applications, which for the first time provides the Development Services Team's clients succinct and clear understanding of the development process in the City.  Follow-up stages to this effort included development of a Process Improvement Model, which can be used to effect process throughout the Development Services Departments. Follow-up workshops with the DST Team were held in 1995 and 1997, facilitated by Bucknam & Associates to assess the effectiveness of Process Improvement to date and to reset ongoing Key Result Areas for continued improvement to the program. A “Program for Excellence” Series of interactive workshops was conducted in 1999-2000 with the DST Team focusing upon improvement in Meeting Protocols, Communication, and AB 1600 Nexus Compliance.


"The efforts the Bucknam & Associates team has put forth in developing and expanding the City’s GIS capabilities have been a tremendous benefit throughout the City."

Mark Lewis, Director