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City of Cypress - Development Services Program Plan
Development Services Program Plan - 1998

Work on this assignment involved a customer service based review of the Community Development and Public Works Departments Development Services Program. The work entailed interviews with City Council, City Management Police Fire Authority and other departmental leadership as well as community leaders, Chamber of Commerce, Developers and business owners. Through a strategic planning process several key result areas were identified to enhance the current program, which was already functioning well. Issues identified included enhancing building permit processing and plan checking operations, public information outreach, developing administrative sport for the program and improvements to relationships with the Fire Authority.

A DSPP business plan document was prepared and presented to the City Council for their concurrence and acceptance.


"Peter Bucknam is extremely focused and energetic...His emphasis on client satisfaction and follow-up has resulted in a backlog of repeat business as well as new clients from word-of-mouth referrals. No stranger to technology, he eagerly tackles challenging projects to bring real-time solutions to various public agency clients."

Melanie Houk, Senior Counsel, Lennar Corporation