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City of Gilroy - Development Services Program Plan

Development Services Program Plan - 2003

This work effort focused upon the improvement of processes and program efficacy within the City’s Community Development Department, which included the Engineering, Planning and Building Life and Environmental Service Divisions.  A program planning methodology was employed working with the City Manager’s office and the Community Development Director and each Division manager to make an assessment of current program operations, fiscal, organizational and financial. Operations were compared to similar jurisdictions in the region and state and comparisons made. Interviews with key community business and development leaders along with City Council, City Administration, department heads, division managers and employees were conducted and the results of the initial analysis presented in a Stage 1 report. A Program Planning workshop was then conducted with Community Development Department managers and key supervisory staff. A definitive set of Key Result Areas and action plans for each was developed. They entailed organizational, physicals, training, customer service and fiscal and technological issues. A presentation of the Development Services Program Plan was made to City Council and accepted.



"Peter Bucknam is extremely focused and energetic...His emphasis on client satisfaction and follow-up has resulted in a backlog of repeat business as well as new clients from word-of-mouth referrals. No stranger to technology, he eagerly tackles challenging projects to bring real-time solutions to various public agency clients."

Melanie Houk, Senior Counsel, Lennar Corporation