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City of Santa Paula - Public Works Program Plan
Public Works Program Plan – 2005 / 2006

Prepared a Program Plan Audit for the City of Santa Paula relative to the reorganization of their Public Works Department operations. A Research and Assessment of departmental functions was conducted along with a customer services analysis of both internal and external customers. An all-day Strategic Planning Workshop was conducted with departmental management, supervision and staff to develop Key Program Objectives (KPO) tied to departmental goals, which focused on customer service perceptions and expectations. Each phase of the work was summarized in Summary Report documents. A final report was also prepared which contained an action plan for the KPO development and implementation under a new organizational structure. The results of the audit were presented to the City Council as a Public Works Program Plan and accepted for implementation by staff.



"Peter Bucknam is extremely focused and energetic...His emphasis on client satisfaction and follow-up has resulted in a backlog of repeat business as well as new clients from word-of-mouth referrals. No stranger to technology, he eagerly tackles challenging projects to bring real-time solutions to various public agency clients."

Melanie Houk, Senior Counsel, Lennar Corporation